We offer a 60 day, no questions asked return policy on new products purchased directly from us.
All Return (RMA) Requests can be done online with in the 60 day period. Simply log in to your account and clicking on the order details of the order for the product you wish to return. Click on RMA Request, fill out the required information and your RMA request will be automatically processed. We will email you with instructions on the return.
You can also contact our customer service department via phone, email or clicking on the live chat button on the left of the page.
Please call our customer service department at:
(800) 343-0548 [or (865) 671-2020 in the State of Tennessee],
9.30 am to 5.30 EST or email us at
Return of Goods Policy.
Return of goods for repair, warranty claims, credit or any other reason will not be accepted without a RETURN MERCHANDISE AUTHORIZATION (RMA) number. Such number can be obtained from Pinpoint Marketing Inc- Customer Service Department upon request, provided that all of the necessary information is available regarding the proposed return. Defective goods will be replaced or credited, at the customer’s option, at no additional charge.
A minimum 15% restocking charge applies to all non-defective products returned for credit within the first 30 days after purchase. Thereafter, a larger restocking charge of 25% will be applied on returns 31 days after purchase based upon the date of original purchase. Products will not be accepted for return 60 days after their original purchase date. Pinpoint Marketing Inc. additionally reserves the right to impose a repackaging charge when products are returned damaged and cannot be directly resold as new. Furthermore, any product specially produced or not normally carried in inventory will not be accepted for return under any circumstances. Also, any obsolete, clearance, re-manufactured, open box or discontinued products will not be accepted for return under any circumstances. All items to be returned must be sent back to us via pre-paid freight, with the RETURN MERCHANDISE AUTHORIZATION (RMA) number clearly marked on the carton and noted on the packing slip. No freight collect shipments will be accepted.
If a customer orders the wrong product by mistake, it may be returned with a reduced restocking charge of 10% if ALL of the following conditions are met; the incorrectly ordered products are returned within 15 days of shipment, the customer must pay freight to return the products, the products must be received in the original packaging and in like new condition within 15 days of the date of the RETURN MERCHANDISE AUTHORIZATION (RMA). If and only if all of these conditions are met, at the discretion of Pinpoint Marketing Inc., may a customer receive the reduced 10% restocking charge.
If a customer places a replacement order of equal or greater value than that of the order being returned prior to returning the products, Pinpoint Marketing Inc. may waive the restocking charge as long as all requirements above are met.
It is the customer’s responsibility to provide adequate packaging to protect the products being returned. Pinpoint Marketing Inc. reserves the right to accept or reject the returned product subject to an inspection upon receipt. Products that are returned severely damaged may be rejected and therefore will not qualify for any type of return credit. Furthermore, It is the customer’s responsibility to insure the package of the products being returned arrive within the return date terms, are delivered to the correct address and have the proper documentation to identify the owner of the product. Pinpoint Marketing Inc will not issue any credits on returns not received due to errors made by the customer or shipping carrier used by the customer including, but not limited to, incorrect shipping address, incorrect postage, lost or stolen package or damaged packaging resulting in missing products.